Refund Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we’re here to help.

30-Day Return Window

You may return an item for a refund or exchange within 30 days of delivery.

Return Eligibility

To qualify for a return:

The item must be unused and in the same condition in which it was received.
It must be returned in its original packaging (where applicable).
Proof of purchase (such as your order number or receipt) must be provided.

Non-Returnable Items

Please note that the following items cannot be returned:

Gift cards
Downloadable digital products
Sale or clearance items (unless defective or damaged)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.

If approved, refunds will be issued to your original method of payment.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

We are happy to replace items if they are defective, damaged, or if you need a different size of the same item. Please contact us within 30 days of delivery to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs.
If the item was received damaged, defective, or incorrect, we will cover the shipping and provide a prepaid return label.

How to Start a Return

To begin the return process, please email us at support@spectrumpaysolutionsco.com with your:

Order number
Reason for return

We will provide you with detailed return instructions.